East Midlands, United Kingdom (1st November, 2012) – Magnetic North, leading providers of predictive dialling and call recording software in the UK, announce that outsourced contact centre services provider RESPONSE Ltd has joined their community of Hosted ‘OnDemand’ clients.
RESPONSE is a provider of software solutions for a number of UK businesses, including Sky, Hiscox and Scottish Power, in addition to public sector and government agencies such as the United States Embassy in London and the Student Loans Company.
Magnetic North has supplied the company with a bespoke blend of their Maximise and Optimise services. Maximise serves as an advanced predictive dialler, whilst Optimise functions as a comprehensive call recording suite; this enables RESPONSE to potentially increase their outbound call rates four-fold, and build upon their customer interface management.
Andrew Jones, Magnetic North’s Sales Director, commented: “We are delighted that following a tendering process, RESPONSE have chosen Magnetic North to deliver their hosted Contact Centre solution. We look forward to not only implementing this solution, but to a long and successful relationship with RESPONSE in the future.”
For more information on Magnetic North and their call recording software, please visit http://www.magneticnorth.co.uk or call 0116 229 2727.
About Magnetic North:
Magnetic North delivers next generation productivity solutions for consumers, SMEs, Enterprise Corporations and Telco/Carrier Customers.
Since 1998, Magnetic North’s solutions have been helping Global 2000 customers such as HP, Vodafone, Stream International, British Telecom, National Group and more to deliver the best possible service to their clients, and increase employee productivity.
With over 130,000 users in more than 20 countries, our customers rely on us to help them grow their own businesses.
Melanie Spencer, Marketing Manager
Solutions House, Meridian East
Zip: LE19 1TP
Tel: 0116 229 2727