England 17/08/2012- The Benfield Motor Group has seen a lot change in the UK motoring market
The Benfield Motor Group was founded in 1957. At first, they only operated in the North East of England. Today, they have 30 showrooms, many of which they opened or refurbished as part of their £20 million investment programme. Over that time, they have seen a lot of change in the motoring industry. Their customers expect more from their cars and want as much choice as possible, which is one reason they sell so many different brands of car.
Over the years, they have nurtured close working relationships with several large car firms including Renault, Volkswagon, Lexus, Ford, Hyundai, Nissan and many more. They have been awarded Preferred Partner Status for Renault and Nissan in Tyneside, Cumbria and Northumberland. Their six Volkswagen dealerships and three dedicated commercial vehicle VW dealerships makes them the biggest UK Volkswagen dealer. They have also won several awards including the Automotive Management QSI Awards in 1999 and The Gold QSI Award for large dealer groups in 2001.
The Benfield Motor Group promise
To remain successful Benfield’s appreciate the need to always give the customer what they want. For this reason, they focus on providing top-class customer service. When it comes to after care, their service is the best.
Benfield’s also worked hard to diversify their business. By offering so many makes and models they are guaranteed to have the right car, van or truck for anyone. They are also heavily involved with the Motability scheme and have many loyal customers as a result.
Many of their customers return to them repeatedly, over the years. For some families this means that three generations are currently being looked after by the Benfield Motor Group. Increasingly, the younger generation are turning to their Drive Benfield website to find out as much as possible before visiting the showroom. The group recognises the importance of communicating with their customers and using what they learn to improve their business. As a result, they keep their website up to date and regularly use it to let their customers know about special deals as well as taking feedback online.
Benfield Motor Group
Leopard House, Asama Court
Newcastle Business Park
Newcastle upon Tyne
Zip: NE4 7YD
Tel: 0191 298 1400
Email: online form