Unisys to increase accessibility and speed of service for citizens requesting official documents such as birth certificates by doubling the number of Civil Registry System outlets and introducing new self-service kiosks and mobile outlets.
Unisys Corporation (NYSE: UIS) today announced it has been awarded a contract by the Philippine Statistics Authority(PSA) to design and operate phase 2 of its Civil Registry System modernisation project.
Under the 12-year contract, Unisys will deliver digital government services to modernise the Civil Registry System and manage the end-to-end process to originate, authenticate, secure and issue civil registry documents such as birth certificates to citizens. Unisys will lead a Public-Private Partnership (PPP) to design, develop, operate and maintain the modernised system.
“The PSA’s Civil Registry System is the central repository for authenticated official documents such as birth, marriage and death certificates. Citizens need quick and easy access to these trusted documents as they are the foundation for many other items such as visas and passports. Unisys has been appointed to further improve the service we provide our citizens,” said Dr Lisa Grace S Bersales, National Statistician and Civil Registrar General, Philippine Statistics Authority.
The transformation program includes modernising the network infrastructure and application system based on imaging software using Unisys digital government expertise. The public private partnership will also provide a nine-storey building to house a brand new customer service facility and data centre, centralising the back office infrastructure. Unisys will also roll-out 40 additional Civil Registry System outlets, doubling the current number of outlets where citizens apply for documents, as well as introduce self-service kiosks and mobile outlets to increase the reach and accessibility in remote locations. The modernisation activity is expected to be deployed over a two-year period.
“The Philippine government is demonstrating global leadership in applying digital government technology to better serve citizens with this project,” said Mr Mark Forman, Global Public Sector leader, Unisys. “The Civil Registry System touches every family in the Philippines, and Unisys is committed to bringing best practices and technology to their benefit in this modernisation.”
As a Public Private Partnership arrangement, Unisys will bear the upfront cost of the development and build and will share with the PSA the fees collected from citizens for the provision of the service.
The new contract builds on Unisys’ previous success improving the services provided via the Civil Registry System. In 1999 Unisys was engaged to digitise the largely manual Civil Registry System, resulting in document requests being fulfilled in as little as 30 minutes in Metro Manila and within two-hours outside the capital, tripling the monthly transaction volume from 292,000 to more than 1 million. Unisys employs local Filipino staff to man the outlets and all data is kept within the Philippines.
“Unisys is delighted to continue working with the Philippine Statistics Authority,” said Mr Tony Windever, Vice President Unisys Asia Pacific. “The Philippines has a growing population1 spread across more than 7,000 islands, and the majority do not have access to the Internet2. Phase 2 of the modernisation program is designed to improve the reach and convenience of services to citizens. In addition to doubling the number of Civil Registry System outlets, Unisys will use technology to further increase the accessibility of services to citizens via the introduction of self-service kiosks and mobile outlets that can travel to multiple locations.”
Unisys has a strong history and experience working with public sector organisations. More than 300 government agencies worldwide rely on Unisys solutions. In Asia Pacific, Unisys supports federal and state government departments and agencies including the Australian Department of Immigration and Border Protection, Australian Department of Defence, New Zealand Inland Revenue, New Zealand Transport Agency, and Malaysia’s ANGKASA.
1 – Philippines population growth rate was 1.72% between 2010-2015 – Philippines Statistics Office: 2015 Census
2 – The World Bank
Unisys is a global information technology company that works with many of the world’s largest companies and government organisations to solve their most pressing IT and business challenges. Unisys specialises in providing integrated, leading-edge solutions to clients in the government, financial services and commercial markets. With more than 20,000 employees serving clients around the world, Unisys offerings include cloud and infrastructure services, application services, security solutions, and high-end server technology.0