Plymouth, United Kingdom (10 December, 2010) – teleBIZZ, a leading provider of telemarketing services, has received record breaking call traffic due to the recent invasion of snow in the UK.
During the recent weather crisis, many offices across the UK have either been unmanned or short staffed. This is due to many employees struggling to make it to work as a result of transportation issues or weather hazards. This can be detrimental to a company as they cannot provide a reliable and trustworthy service, which can ultimately have a significant impact on a company’s annual success, customer network or economic stability. By employing a virtual receptionist, a company can be sure their phones will be answered and their customers will receive the high level of service they have come to expect.
teleBIZZ provide call answering services on behalf of hundreds of companies of all sizes. A virtual receptionist acts as a replacement for a receptionist or on an overflow basis. Being based in the South West with the generally-milder climate has also been a big advantage to teleBIZZ, as many of the call centres in the affected areas will have the same problems as the businesses they serve. Most companies would not welcome the continuation of this cold snap, which is predicted to last in to the New Year, but teleBIZZ and their team certainly do!
Gillie Scherr from teleBIZZ commented “The statistics quoted in the papers recently make frightening reading as the weather is being blamed for costing businesses in the UK billions of pounds. Large and small businesses alike depend hugely on their phones being answered both for new and existing clients. To not have a backup plan in place for eventualities like this is foolhardy. The cost of having a virtual office service to take your overflow calls or all of your calls in a crisis is negligible compared to the loss of business and credibility they will suffer by not having a simple contingency plan in place.”
For more information of teleBIZZ and their virtual receptionist service, visit their website http://www.telebizz.co.uk/ or telephone 0870 746 7866.
Started from scratch 18 years ago by husband-and-wife team Nick Lunn and Gillie Scherr, teleBIZZ has since grown into an award-winning call centre service based in the South West of England. Their portfolio is very large, which the team credits to keeping personal-yet-effective communication with their clients. teleBIZZ can offer virtual office services alongside call handling solutions, brochure distribution and more.
3 Eastern Wood Road
Langage Industrial Estate
Tel: 0870 746 1866