England 13/08/2012- With the right training and development failing companies are recovering and growing once again
Even in the modern world, a surprising number of companies forget the importance of training and development. They spend an awful lot of time and resources focusing solely on improving customer service. However, they often neglect to make advanced training and support for their staff part of the process of improving customer service. They do not realise that without proper motivation staff will never deliver outstanding customer service. Yes, it is true that they will listen to the courses and do their best. However, it only takes you so far. Staff can only perform to the level that their current skill set allows them to. To make a even more of a difference staff have to learn new skills. This is what leads to real step changes when it comes to customer service.
The problem is, of course, that training and development requires a considerable amount of investment time and money. Getting it right is not an easy; therefore, it is one of those jobs that is constantly put on the backburner. In the end, the competition who does take the time to continuously train and develop their staff overtakes those that don’t. From that point on catching up is practically impossible. Your firm or organisation delivers a below par service in comparison to that your competitors offer despite your best efforts to change this situation. Fortunately, there is an answer and that is to bring in the professionals.
Training and development specialists
This is something that businesses in the UK are increasingly prepared to do. They are contacting companies such as Burkeway in their droves.
Burkeway specialises in the very difficult area of healthcare training and development. They understand just how pressured an environment most healthcare professionals working. More importantly, they understand how a small flaw in a process can frustrate staff and stop them from fulfilling their role in full. It is their background as healthcare professionals that allow them to offer an outstanding tailored training and development service to the healthcare industry, which includes training on how to improve processes and solve the root cause of the problem.
The Burkeway Group
417 Woodham Lane
Zip: KT15 3PP
Tel: 0845 123 7911